Applying for a blue badge for disabled parking is ideal for self-service, because the rules for granting it to disabled people are clear and specific and by definition the visitor is not mobile enough to visit in person.
All county councils and unitaries in England, Scotland and Wales (137 councils in all).
Most councils handle this task well. With 60% achieving our standard, this task was the third best performing task out of the 15 that we tested.
Check ‘coverage’ to see if your council has been surveyed. Go to councils page and select your council. Look for link to task report under 2016-17 results
NB Question highlighted in red is an ‘essential question’ that must be answered correctly for the council to meet the standard for this task. Questions highlighted in blue affect star ranking
|Questions to be answered "Yes"|
|• Does a site search return the correct result listed in the first five results?||96%|
|• Does the home page lead me directly to the task?||73%|
|• Does the site clearly explain where a blue badge holder is entitled to park?||44%|
|• Can I find out what the eligibility criteria are?||85%|
|• Can I find out how to apply for a blue badge?||97%|
|• Can I find out what proofs or documents I need to submit with the application?||66%|
|• Does the site tell me how long I will have to wait to receive my blue badge?||37%|
|• Is there a phone number readily available if I need help with my application?||74%|
|• Does a Google search lead me to the task?||97%|
|• Is there a prominent link that goes directly to this task on both the Social Care and Parking (or T||30%|
|• Is there an entry in the A to Z index?||79%|
|• Would you recommend that other councils look at this implementation as an example of good practice?||12%|
|Out of date information, answered 'No'|
|• Did you come across any out-of-date information about this task?||9%|
|How effectively is this council promoting this as a task?|
|• How effectively is this council promoting this as a task?||2.1|
|Overall, how do you rate the journey plus task completion?|
|• Overall, how do you rate the journey plus task completion?||2.0|
Finding the task
Completing the task
Finding the task
Completing the task
Although information about applying for a blue badge is usually good, some sites did not clearly explain the eligibility criteria and instead signposted the form on GOV.UK – which isn’t just a form but is also an eligibility checker.
Done well. Clear and comprehensive guidance about how to apply and how to submit proof. You can track the progress of your application.
Very good indeed – clear information on all aspects, plus online application – one small omission of how long the application is likely to take, but that is really very minor and would be quick to fix.
Excellent – well written, clear information and links. Gives sufficient information without being too wordy or complicated.
Clearly explained – very accessible language. Done well.
Excellent task – lots of relevant information and good links, very easy to spot the route through to task completion.
Well-judged and well-written content here. Well done!
Very straightforward, comprehensive information including a download of the DoT scheme guidance providing information about parking eligibility, a definitive source. Very good.
Excellent provision of details of the scheme and access to the claim form. Done very well.
Really well promoted and comprehensive information; so informative!
Excellent – bags of useful information and relevant links to more, plus clear instructions for registering.
We assessed this task primarily using the council’s search facility.