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This council is not a subscriber to Better connected. Although full surveys of this council’s website are carried out every year, only headline results are made available here.

Better connected 2017-18:

Accessibility:

NA

About

Country or English region West Midlands
Type of council Shire District
Population 97,975
Households 42,985
Deprivation (England) 128
Likelihood of overall digital exclusion indicator* 6

*(scale of 1 - 9 where higher figure indicates greater liklihood of exclusion) Source: The Tech Partnership from data provided by the LGA LG Inform Team

** data compiled by Likeaword

*** data compiled by Jumoo

Web/Digital

Website visits (Year to 31 July 2015**) 307,030
Web visits per household (Year to July 2015) 7.14
Responsive website YES
Good practice cited in BC 2015-16 YES
Schools applications % online (England) N/A
Twitter @wyreforestdc
Twitter followers (May 2016) 3K
Website last redesigned*** Aug 2014

Better connected recent performance

2016-17

2015-16

2015

2014

Better Connected 2017-18 results

Council result Councils of same type
(avg score or % pass)
All councils
(avg score or % pass)
Better Connected overall (stars 1-4)
Parking
Find out about parking (m)
2 star 2.3 2.3
Rubbish and recycling
Find out about garden waste collection and order it (or additional bin)
2 star 2.6 2.5
Planning and Building Control
Find out about local development plans
2 star 2.5 2.5
Council business
Find out about councillor
2 star 2.4 2.4
Tools for accessing content
Combined usability test districts
2 star 2.2 2.2
Accessibility stage one test
Access for people with disabilities - completed January 2018
Passed N/A N/A
Accessibility stage two test N/A

 

Better Connected 2016-17 results

Council result Councils of same type
(avg score or % pass)
All councils
(avg score or % pass)
Better Connected overall (stars 1-4)
Planning and Building Control
Apply for building control (England, Wales and Northern Ireland) - Completed 24/11/2016
2 star 2.6 2.5
Council tax
Apply for single person discount - Completed 07/03/2017
2 star 2.8 2.7
Business
Apply for ‘temporary event notice' - Completed 23/03/2017
4 star 2.5 2.5
Rubbish and recycling
Order bulky waste collection - Completed 04/01/2017
3 star 2.1 2.3
Tools for accessing content
Navigation, Search, A-Z - Completed 05/05/2017
2 star 2.8 2.9
Mobile test
Assess website on a mobile - Completed 26/04/2017
3 star 2.2 2.4
Accessibility stage one test
Access for people with disabilities - completed December 2016
Passed N/A N/A

 

Better Connected 2015-16 results

Council result Councils of same type
(avg score or % pass)
All councils
(avg score or % pass)
Better Connected overall (stars 1-4)
Planning and Building Control
Object to a planning application
3 star 1.9 1.9
Rubbish and recycling
Report missed bin
3 star 2.0 2.2
Council tax
Pay Council Tax
4 star 2.4 2.5
Business
Register a food business
2 star 1.7 1.7
Tools for accessing content
Navigation, Search, A-Z
2 star 2.8 2.9
Mobile test
Usability from mobile device
3 star 2.5 2.6

 

Better Connected 2015 results

Council result Councils of same type
(avg score or % pass)
All councils
(avg score or % pass)
Better Connected overall (stars 1-4)
Rubbish and recycling
Report missed bin
Pass 35% 34%
Leisure facilities
Find out about keeping fit
Fail 27% 27%
Council tax
Apply for council tax reduction
Pass 32% 32%
Planning and Building Control
Find out about permitted development
Fail 49% 47%
Council business
Find out about my councillor
Fail 48% 46%
Environmental health
Report a bonfire problem
Fail 31% 31%
Council business
Find out how to vote
Fail 53% 50%
Navigation
Navigation
Pass 33% 37%
Search
Search
Fail 68% 72%
A-Z
A-Z
Fail 63% 64%
Tools for accessing content
Overall
Pass 62% 71%
Mobile test
Mobile
Pass 26% 31%

 

Better Connected 2014 results

Council result Councils of same type
(avg score or % pass)
All councils
(avg score or % pass)
Better Connected overall (stars 1-4)
Environmental health
Report fly-tipping
Pass 42% 42%
Leisure facilities
Book football pitch
Fail 24% 24%
Rubbish and recycling
Report missed bins
Pass 61% 57%
Planning and Building Control
Find out planning decision
Fail 49% 51%
Council tax
Apply for council tax reduction
Pass 48% 48%
Registration services
Register food business
Pass 64% 64%
Council business
Find my councillor
Pass 60% 62%
Navigation
Navigation for top tasks
Fail 29% 33%
Search
Use of search
Pass 67% 72%
A-Z
Use of A to Z list
Pass 62% 60%
Mobile test
Mobile assessment
Fail 29% 31%

 

 

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