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Better connected 2017-18:

Accessibility:

PASS

About

Country or English region South West
Type of council English Unitary
Population 130,959
Households 59,010
Deprivation (England) 49
Likelihood of overall digital exclusion indicator* 9

*(scale of 1 - 9 where higher figure indicates greater liklihood of exclusion) Source: The Tech Partnership from data provided by the LGA LG Inform Team

** data compiled by Likeaword

*** data compiled by Jumoo

Web/Digital

Website visits (Year to 31 July 2015**) 1,616,769
Web visits per household (Year to July 2015) 27.40
Responsive website YES
Good practice cited in BC 2015-16 N/A
Schools applications % online (England) 49
Twitter @Torbay_Council
Twitter followers (May 2016) 9K
Website last redesigned*** Sept 2016

Better connected recent performance

2016-17

2015-16

2015

2014

Better Connected 2017-18 results

Council result Councils of same type
(avg score or % pass)
All councils
(avg score or % pass)
Better Connected overall (stars 1-4)
Social care
Find services to help elderly relative stay in their own home
2 star 2.5 2.4
Rubbish and recycling
Find out how to put out rubbish for collection
4 star 2.6 2.8
Highways
Find out about roadworks
3 star 3.0 2.8
Social care
Find childcare
3 star 2.4 2.6
Tools for accessing content
Combined usability test CC & unitaries - Completed 13/05/2018
2 star 2.1 2.3
Accessibility stage one test
Access for people with disabilities - completed January 2018
Passed N/A N/A
Accessibility stage two test (2 or 3 is a pass, 0 or 1 is a fail)
Access for people with disabilities
2 1.7 1.7

 

Better Connected 2016-17 results

Council result Councils of same type
(avg score or % pass)
All councils
(avg score or % pass)
Better Connected overall (stars 1-4)
Planning and Building Control
Apply for building control (England, Wales and Northern Ireland) - Completed 18/11/2016
2 star 2.3 2.5
Rubbish and recycling
Order bulky waste collection - Completed 13/01/2017
3 star 2.6 2.3
Social care
Find local care support for an older person - Completed 25/02/2017
1 star 2.8 2.7
Social care
Request social care assessment for older person - Completed 02/02/2017
1 star 2.6 2.4
Tools for accessing content
Navigation, Search, A-Z - Completed 28/04/2017
4 star 3.2 2.9
Mobile test
Assess website on a mobile - Completed 12/05/2017
3 star 2.1 2.4
Accessibility stage one test
Access for people with disabilities - completed December 2016
Passed N/A N/A

 

Better Connected 2015-16 results

Council result Councils of same type
(avg score or % pass)
All councils
(avg score or % pass)
Better Connected overall (stars 1-4)
Council tax
Pay Council Tax
3 star 2.6 2.5
Planning and Building Control
Object to a planning application
3 star 2.1 1.9
Libraries
Renew library book
3 star 2.0 2.1
Rubbish and recycling
Report missed bin
3 star 2.3 2.2
Tools for accessing content
Navigation, Search, A-Z
3 star 3.2 2.9
Mobile test
Usability from mobile device
2 star 2.4 2.6

 

Better Connected 2015 results

Council result Councils of same type
(avg score or % pass)
All councils
(avg score or % pass)
Better Connected overall (stars 1-4)
Highways
Report street lighting failure
Fail 30% 44%
Libraries
Find out how to borrow e-books
Pass 29% 35%
Planning and Building Control
Find out about permitted development
Fail 43% 47%
Schools / youth
Apply for free school meals
Fail 43% 44%
Council business
Find out about my councillor
Fail 45% 46%
Social care
Apply for a blue badge
Pass 61% 61%
Social care
Find out about breaks for carers of adults
Fail 41% 35%
Council business
Find out how to vote
Pass 55% 50%
Navigation
Navigation
Fail 34% 37%
Search
Search
Pass 73% 72%
A-Z
A-Z
Pass 70% 64%
Tools for accessing content
Overall
Pass 75% 71%
Mobile test
Mobile
Fail 36% 31%

 

Better Connected 2014 results

Council result Councils of same type
(avg score or % pass)
All councils
(avg score or % pass)
Better Connected overall (stars 1-4)
Libraries
Renew library book
Fail 40% 48%
Highways
Find roadworks in my area
Fail 42% 41%
Rubbish and recycling
Report missed bins
Pass 64% 57%
Schools / youth
Apply for primary school place
Pass 76% 77%
Planning and Building Control
Find out planning decision
Pass 62% 51%
Social care
Find out about care homes for elderly relatives
Pass 35% 34%
Registration services
Register food business
Pass 76% 64%
Council business
Find my councillor
Pass 65% 62%
Navigation
Navigation for top tasks
Pass 36% 33%
Search
Use of search
Pass 74% 72%
A-Z
Use of A to Z list
Pass 61% 60%
Mobile test
Mobile assessment
Fail 23% 31%

 

 

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