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North Yorkshire CC
www.northyorks.gov.uk

Better connected 2016-17:

Mobile standard:

FAIL

Accessibility:

FAIL

About

Country or English region Yorkshire & Humber
Type of council County Council
Population 598,376
Households 256,594
Deprivation (England) N/A
Likelihood of overall digital exclusion indicator* N/A

*(scale of 1 - 9 where higher figure indicates greater liklihood of exclusion) Source: The Tech Partnership from data provided by the LGA LG Inform Team

** data compiled by Likeaword

*** data compiled by Jumoo

Web/Digital

Website visits (Year to 31 July 2015**) 2,816,073
Web visits per household (Year to July 2015) 10.97
Responsive website YES
Good practice cited in BC 2015-16 N/A
Schools applications % online (England) 95.4
Twitter @northyorkscc
Twitter followers (May 2016) 19.9K
Website last redesigned*** Apr-Jun 2017

Better connected recent performance

2013

2014

2015

2015-16

Better connected 2016-2017 results

Results are based on reviews done November 2016 to May 2017.

NB Socitm subscribers can log in to view full results

Council result Councils of same type
(avg score or % pass)
All councils
(avg score or % pass)
Better connected overall (stars 1-4) 3 star 2.9 2.5
Libraries
Sign up for e-resources - Completed 15/12/16
2 star 2.6 2.6
Social care
Request social care assessment for older person - Completed 15/02/17
3 star 2.4 2.4
Social care
Find local care support for an older person - Completed 13/03/17
3 star 2.3 2.6
Transport and buses
Find out about roadworks - Completed 29/03/17
4 star 3.4 3.4
Tools for accessing content
Navigation, Search, A-Z - Completed 12/05/17
3 star 2.7 2.9
Mobile Test
Assess website on a mobile - Completed 01/05/17
2 star 2.8 2.3
Accessibility stage one test
Access for people with disabilities - completed December 2016
Passed N/A N/A
Accessibility stage two test (2 or 3 is a pass, 0 or 1 is a fail)
Access for people with disabilities - completed February/March 2017
1 1.7 1.7
Stage two testing is only carried out for Better Connected subscribers that have passed stage one

Better connected 2015-2016 results

Results are based on reviews done October 2015 to April 2016.

NB Socitm subscribers can log in to view full results

Council result Councils of same type
(avg score or % pass)
All councils
(avg score or % pass)
Better connected overall (stars 1-4) 3 star 3.1 2.4
Transport and buses
Apply for older person's bus pass
3 star 2.7 2.7
Schools / youth
Apply for secondary school place
2 star 3.1 3.1
Libraries
Renew library book
3 star 2.9 2.1
Rubbish and recycling
Find opening times for council tip
4 star 3.1 3.1
Tools for accessing content
Navigation, Search, A-Z
3 star 3.3 2.9
Mobile test
Usability from mobile device
3 star 3.1 2.6
Accessibility test (2 or 3 is a pass, 0 or 1 is a fail)
Access for people with disabilities
1 star 1.5 1.6

Better connected 2015 results

Results are based on reviews done October 2014 to February 2015.

NB Socitm subscribers can log in to view full results

Council result Councils of same type
(avg score or % pass)
All councils
(avg score or % pass)
Better connected overall (stars 1-4) 4 star 2.9 2.3
Highways
Report street lighting failure
Passed 48% 44%
Libraries
Find out how to borrow e-books
Passed 52% 35%
Schools / youth
Apply for free school meals
Passed 70% 44%
Family history
Find out about local archives
Failed 78% 78%
Council business
Find out about my councillor
Passed 74% 46%
Social care
Apply for a blue badge
Failed 74% 61%
Social care
Find out about breaks for carers of adults
Passed 56% 35%
Registration services
Find out how to register a death
Passed 70% 68%
Usability and other
Navigation Passed 59% 37%
Search Passed 78% 71%
A-Z Passed 70% 64%
Mobile Passed 44% 31%
Accessibility Passed 52% 43%

Better connected 2014 results

Council result
Better connected overall (stars 1-4) 2
Services/tasks
Libraries
Renew library book
Pass
Highways
Find roadworks in my area
Pass
Schools / youth
Apply for primary school place
Pass
Registration services
Apply for copy of birth certificate
Fail
Libraries
Find out whats on for 'Under 5s' at libraries
Fail
Social care
Find out about care homes for elderly relatives
Fail
Leisure facilities
Book evening class
Pass
Council business
Find my councillor
Fail
Usability and other
Navigation Fail
Search Pass
A-Z Fail
Mobile Pass
Accessibility Pass
Local Government Association

 

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