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This council is not a subscriber to Better connected. Although full surveys of this council’s website are carried out every year, only headline results are made available here.

North East Lincolnshire
www.nelincs.gov.uk

Better connected 2016-17:

Mobile standard:

FAIL

Accessibility:

N/A

About

Country or English region Yorkshire & Humber
Type of council English Unitary
Population 159,616
Households 69,707
Deprivation (England) 78
Likelihood of overall digital exclusion indicator* 6

*(scale of 1 - 9 where higher figure indicates greater liklihood of exclusion) Source: The Tech Partnership from data provided by the LGA LG Inform Team

** data compiled by Likeaword

*** data compiled by Jumoo

Web/Digital

Website visits (Year to 31 July 2015**) 1,191,665
Web visits per household (Year to July 2015) 17.10
Responsive website YES
Good practice cited in BC 2015-16 N/A
Schools applications % online (England) 36.2
Twitter @NELincs
Twitter followers (May 2016) 7.8K
Website last redesigned*** May 2016

Better connected recent performance

2013

2014

2015

2015-16

Better connected 2016-2017 results

Results are based on reviews done November 2016 to May 2017.

NB Socitm subscribers can log in to view full results

Council result Councils of same type
(avg score or % pass)
All councils
(avg score or % pass)
Better connected overall (stars 1-4) 2 star 2.4 2.5
Planning and Building Control
Apply for building control (England, Wales and Northern Ireland) - Completed 16/11/16
1 star 2.3 2.5
Rubbish and recycling
Order bulky waste collection - Completed 06/01/17
3 star 2.5 2.3
Social care
Request social care assessment for older person - Completed 27/01/17
1 star 2.6 2.4
Social care
Find local care support for an older person - Completed 23/02/17
2 star 2.8 2.6
Tools for accessing content
Navigation, Search, A-Z - Completed 03/05/17
3 star 3.2 2.8
Mobile Test
Assess website on a mobile - Completed 07/05/17
2 star 2.1 2.3
Accessibility stage one test
Access for people with disabilities - completed December 2016
Passed N/A N/A
Accessibility stage two test N/A
Stage two testing is only carried out for Better Connected subscribers that have passed stage one

Better connected 2015-2016 results

Results are based on reviews done October 2015 to April 2016.

NB Socitm subscribers can log in to view full results

Council result Councils of same type
(avg score or % pass)
All councils
(avg score or % pass)
Better connected overall (stars 1-4) 1 star 2.4 2.4
Planning and Building Control
Object to a planning application
2 star 2.1 1.9
Libraries
Renew library book
1 star 2 2.1
Rubbish and recycling
Report missed bin
1 star 2.3 2.2
Council tax
Pay Council Tax
2 star 2.6 2.5
Tools for accessing content
Navigation, Search, A-Z
4 star 3.2 2.9
Mobile test
Usability from mobile device
0 star 2.4 2.6
Accessibility test (2 or 3 is a pass, 0 or 1 is a fail)
Access for people with disabilities
1 star 1.7 1.6

Better connected 2015 results

Results are based on reviews done October 2014 to February 2015.

NB Socitm subscribers can log in to view full results

Council result Councils of same type
(avg score or % pass)
All councils
(avg score or % pass)
Better connected overall (stars 1-4) 1 star 2.3 2.3
Highways
Report street lighting failure
Failed 30% 44%
Libraries
Find out how to borrow e-books
Failed 29% 35%
Planning and Building Control
Find out about permitted development
Failed 43% 47%
Schools / youth
Apply for free school meals
Failed 43% 44%
Council business
Find out about my councillor
Passed 45% 46%
Social care
Apply for a blue badge
Passed 61% 61%
Social care
Find out about breaks for carers of adults
Failed 41% 35%
Council business
Find out how to vote
Failed 55% 50%
Usability and other
Navigation Failed 34% 37%
Search Passed 73% 71%
A-Z Failed 70% 64%
Mobile Failed 36% 31%
Accessibility Failed 46% 43%

Better connected 2014 results

Council result
Better connected overall (stars 1-4) 1
Services/tasks
Usability and other
Navigation Pass
Search Fail
A-Z Fail
Mobile Fail
Accessibility Fail
Local Government Association

 

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