This council is not a subscriber to Better connected. Although full surveys of this council’s website are carried out every year, only headline results are made available here.
| Country or English region | North West |
| Type of council | County Council |
| Population | 1,171,339 |
| Households | 496,299 |
| Deprivation (England) | N/A |
| Likelihood of overall digital exclusion indicator* | N/A |
|
*(scale of 1 - 9 where higher figure indicates greater liklihood of exclusion) Source: The Tech Partnership from data provided by the LGA LG Inform Team ** data compiled by Likeaword *** data compiled by Jumoo |
|
| Website visits (Year to 31 July 2015**) | 7,282,050 |
| Web visits per household (Year to July 2015) | 14.67 |
| Responsive website | YES |
| Good practice cited in BC 2015-16 | YES |
| Schools applications % online (England) | 0 |
| @LancashireCC | |
| Twitter followers (May 2016) | 41K |
| Website last redesigned*** | Dec 2014 |
| Council result |
Councils of same type
(avg score or % pass) |
All councils
(avg score or % pass) |
|
|---|---|---|---|
| Better Connected overall (stars 1-4) | |||
|
Social care Find services to help elderly relative stay in their own home |
2 star | 2.7 | 2.4 |
|
Rubbish and recycling Find out how to take rubbish to the tip |
2 star | 3.0 | 3.0 |
|
Social care Find childcare |
3 star | 2.7 | 2.6 |
|
Highways Report streetlight failure |
4 star | 2.9 | 2.9 |
|
Tools for accessing content Combined usability test CC & unitaries - Completed 14/05/2018 |
2 star | 2.9 | 2.3 |
| Accessibility stage two test | N/A | ||
| Council result |
Councils of same type
(avg score or % pass) |
All councils
(avg score or % pass) |
|
|---|---|---|---|
| Better Connected overall (stars 1-4) | |||
|
Transport and buses Find out about roadworks - Completed 29/03/2017 |
2 star | 3.4 | 3.4 |
|
Libraries Sign up for e-resources - Completed 14/12/2016 |
2 star | 2.6 | 2.6 |
|
Social care Request social care assessment for older person - Completed 15/02/2017 |
2 star | 2.5 | 2.4 |
|
Social care Find local care support for an older person - Completed 13/03/2017 |
2 star | 2.3 | 2.7 |
|
Tools for accessing content Navigation, Search, A-Z - Completed 11/05/2017 |
3 star | 2.7 | 2.9 |
|
Mobile test Assess website on a mobile - Completed 01/05/2017 |
3 star | 2.8 | 2.4 |
| Accessibility stage one test Access for people with disabilities - completed December 2016 |
Passed | N/A | N/A |
| Council result |
Councils of same type
(avg score or % pass) |
All councils
(avg score or % pass) |
|
|---|---|---|---|
| Better Connected overall (stars 1-4) | |||
|
Transport and buses Apply for older person's bus pass |
2 star | 2.7 | 2.7 |
|
Schools / youth Apply for secondary school place |
4 star | 3.1 | 3.1 |
|
Libraries Renew library book |
3 star | 2.9 | 2.1 |
|
Rubbish and recycling Find opening times for council tip |
3 star | 3.1 | 3.1 |
|
Tools for accessing content Navigation, Search, A-Z |
4 star | 3.3 | 2.9 |
|
Mobile test Usability from mobile device |
4 star | 3.1 | 2.6 |
| Council result |
Councils of same type
(avg score or % pass) |
All councils
(avg score or % pass) |
|
|---|---|---|---|
| Better Connected overall (stars 1-4) | |||
|
Highways Report street lighting failure |
Fail | 48% | 44% |
|
Libraries Find out how to borrow e-books |
Pass | 52% | 35% |
|
Schools / youth Apply for free school meals |
Pass | 70% | 44% |
|
Family history Find out about local archives |
Pass | 78% | 78% |
|
Council business Find out about my councillor |
Pass | 74% | 46% |
|
Social care Apply for a blue badge |
Pass | 74% | 61% |
|
Social care Find out about breaks for carers of adults |
Pass | 56% | 35% |
|
Registration services Find out how to register a death |
Pass | 70% | 68% |
|
Navigation Navigation |
Fail | 59% | 37% |
|
Search Search |
Pass | 78% | 72% |
|
A-Z A-Z |
Fail | 70% | 64% |
|
Tools for accessing content Overall |
Pass | 96% | 71% |
|
Mobile test Mobile |
Fail | 44% | 31% |
| Council result |
Councils of same type
(avg score or % pass) |
All councils
(avg score or % pass) |
|
|---|---|---|---|
| Better Connected overall (stars 1-4) | |||
|
Libraries Renew library book |
Pass | 74% | 48% |
|
Highways Find roadworks in my area |
Pass | 48% | 41% |
|
Schools / youth Apply for primary school place |
Pass | 93% | 77% |
|
Registration services Apply for copy of birth certificate |
Pass | 89% | 89% |
|
Libraries Find out whats on for 'Under 5s' at libraries |
Pass | 67% | 67% |
|
Social care Find out about care homes for elderly relatives |
Pass | 56% | 34% |
|
Leisure facilities Book evening class |
Pass | 70% | 70% |
|
Council business Find my councillor |
Pass | 78% | 62% |
|
Navigation Navigation for top tasks |
Pass | 44% | 33% |
|
Search Use of search |
Pass | 89% | 72% |
|
A-Z Use of A to Z list |
Pass | 63% | 60% |
|
Mobile test Mobile assessment |
Fail | 52% | 31% |
