Skip to main content
Socitm better connected logo

This council is not a subscriber to Better connected. Although full surveys of this council’s website are carried out every year, only headline results are made available here.

Better connected 2016-17:

Mobile standard:

PASS

Accessibility:

NA

About

Country or English region North West
Type of council Metropolitan District
Population 145,893
Households 61,323
Deprivation (England) 12
Likelihood of overall digital exclusion indicator* 6

*(scale of 1 - 9 where higher figure indicates greater liklihood of exclusion) Source: The Tech Partnership from data provided by the LGA LG Inform Team

** data compiled by Likeaword

*** data compiled by Jumoo

Web/Digital

Website visits (Year to 31 July 2015**) 812,541
Web visits per household (Year to July 2015) 13.25
Responsive website YES
Good practice cited in BC 2015-16 N/A
Schools applications % online (England) 12
Twitter @KnowsleyCouncil
Twitter followers (May 2016) 10K
Website last redesigned*** Oct 2016

Better connected recent performance

2013

2014

2015

2015-16

Better Connected 2016-17 results

Council result Councils of same type
(avg score or % pass)
All councils
(avg score or % pass)
Better Connected overall (stars 1-4)
Housing
Find out out how to apply for housing - Completed 21/11/2016
1 star 1.0 1.0
Social care
Request social care assessment for older person - Completed 10/02/2017
1 star 2.4 2.4
Social care
Find local care support for an older person - Completed 05/03/2017
1 star 2.4 2.7
Rubbish and recycling
Order bulky waste collection - Completed 26/12/2016
2 star 2.7 2.3
Tools for accessing content
Navigation, Search, A-Z - Completed 03/05/2017
2 star 2.9 2.9
Mobile test
Assess website on a mobile - Completed 14/05/2017
3 star 2.5 2.3
Accessibility stage one test
Access for people with disabilities - completed December 2016
Passed N/A N/A
Accessibility stage two test N/A
Stage two testing is only carried out for Better Connected subscribers that have passed stage one

 

Better Connected 2015-16 results

Council result Councils of same type
(avg score or % pass)
All councils
(avg score or % pass)
Better Connected overall (stars 1-4)
Parking
Pay parking fine
1 star 2.9 2.9
Libraries
Renew library book
1 star 2.3 2.1
Rubbish and recycling
Report missed bin
3 star 2.6 2.2
Leisure facilities
Find out about keeping fit
1 star 2.4 2.6
Tools for accessing content
Navigation, Search, A-Z
1 star 2.9 2.9
Mobile test
Usability from mobile device
2 star 3.1 2.6
Accessibility test (2 or 3 is a pass, 0 or 1 is a fail)
Access for people with disabilities
2 1.6 1.6

 

Better Connected 2015 results

Council result Councils of same type
(avg score or % pass)
All councils
(avg score or % pass)
Better Connected overall (stars 1-4)
Highways
Report street lighting failure
Pass 64% 44%
Libraries
Find out how to borrow e-books
Fail 47% 35%
Planning and Building Control
Find out about permitted development
Fail 47% 47%
Schools / youth
Apply for free school meals
Pass 47% 44%
Parking
Renew parking permit
Fail 17% 38%
Council business
Find out about my councillor
Fail 39% 46%
Social care
Find out about breaks for carers of adults
Pass 33% 35%
Council business
Find out how to vote
Fail 56% 50%
Navigation
Navigation
Fail 50% 37%
Search
Search
Fail 72% 72%
A-Z
A-Z
Fail 61% 64%
Tools for accessing content
Overall
Pass 86% 71%
Mobile test
Mobile
Fail 47% 31%
Accessibility test (2 or 3 is a pass, 0 or 1 is a fail)
Accessibility
0 47% 43%

 

Better Connected 2014 results

Council result Councils of same type
(avg score or % pass)
All councils
(avg score or % pass)
Better Connected overall (stars 1-4)
Libraries
Renew library book
Fail 44% 48%
Highways
Find roadworks in my area
Fail 38% 41%
Rubbish and recycling
Report missed bins
Fail 44% 57%
Schools / youth
Apply for primary school place
Pass 76% 77%
Planning and Building Control
Find out planning decision
Fail 56% 51%
Social care
Find out about care homes for elderly relatives
Fail 35% 34%
Registration services
Register food business
Pass 82% 64%
Council business
Find my councillor
Pass 62% 62%
Navigation
Navigation for top tasks
Fail 42% 33%
Search
Use of search
Pass 86% 72%
A-Z
Use of A to Z list
Fail 64% 60%
Mobile test
Mobile assessment
Fail 39% 31%
Accessibility stage two test N/A

 

 

Comments

Post a comment (Login required)

Local Government Association