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This council is not a subscriber to Better connected. Although full surveys of this council’s website are carried out every year, only headline results are made available here.

Kingston upon Hull City
www.hullcc.gov.uk

Better connected 2016-17:

Mobile standard:

FAIL

Accessibility:

NA

About

Country or English region Yorkshire & Humber
Type of council English Unitary
Population 256,406
Households 112,596
Deprivation (England) 15
Likelihood of overall digital exclusion indicator* 1

*(scale of 1 - 9 where higher figure indicates greater liklihood of exclusion) Source: The Tech Partnership from data provided by the LGA LG Inform Team

** data compiled by Likeaword

*** data compiled by Jumoo

Web/Digital

Website visits (Year to 31 July 2015**) 2,749,629
Web visits per household (Year to July 2015) 24.42
Responsive website YES
Good practice cited in BC 2015-16 N/A
Schools applications % online (England) 15
Twitter @Hullccnews
Twitter followers (May 2016) 15K
Website last redesigned*** Dec 2016

Better connected recent performance

2013

2014

2015

2015-16

Better Connected 2016-17 results

Council result Councils of same type
(avg score or % pass)
All councils
(avg score or % pass)
Better Connected overall (stars 1-4)
Planning and Building Control
Apply for building control (England, Wales and Northern Ireland) - Completed 15/11/2016
2 star 2.3 2.5
Social care
Request social care assessment for older person - Completed 27/01/2017
2 star 2.6 2.4
Rubbish and recycling
Order bulky waste collection - Completed 06/01/2017
1 star 2.6 2.3
Social care
Find local care support for an older person - Completed 23/02/2017
3 star 2.8 2.7
Tools for accessing content
Navigation, Search, A-Z - Completed 29/05/2017
1 star 3.2 2.9
Mobile test
Assess website on a mobile - Completed 07/05/2017
1 star 2.1 2.3
Accessibility stage one test
Access for people with disabilities - completed December 2016
Failed N/A N/A
Accessibility stage two test N/A
Stage two testing is only carried out for Better Connected subscribers that have passed stage one

 

Better Connected 2015-16 results

Council result Councils of same type
(avg score or % pass)
All councils
(avg score or % pass)
Better Connected overall (stars 1-4)
Planning and Building Control
Object to a planning application
1 star 2.1 1.9
Libraries
Renew library book
1 star 2.0 2.1
Rubbish and recycling
Report missed bin
3 star 2.3 2.2
Council tax
Pay Council Tax
2 star 2.6 2.5
Tools for accessing content
Navigation, Search, A-Z
1 star 3.2 2.9
Mobile test
Usability from mobile device
0 star 2.4 2.6
Accessibility test (2 or 3 is a pass, 0 or 1 is a fail)
Access for people with disabilities
2 1.7 1.6

 

Better Connected 2015 results

Council result Councils of same type
(avg score or % pass)
All councils
(avg score or % pass)
Better Connected overall (stars 1-4)
Highways
Report street lighting failure
Fail 30% 44%
Libraries
Find out how to borrow e-books
Fail 29% 35%
Planning and Building Control
Find out about permitted development
Fail 43% 47%
Schools / youth
Apply for free school meals
Fail 43% 44%
Council business
Find out about my councillor
Fail 45% 46%
Social care
Apply for a blue badge
Fail 61% 61%
Social care
Find out about breaks for carers of adults
Fail 41% 35%
Council business
Find out how to vote
Fail 55% 50%
Navigation
Navigation
Fail 34% 37%
Search
Search
Pass 73% 72%
A-Z
A-Z
Pass 70% 64%
Tools for accessing content
Overall
Pass 75% 71%
Mobile test
Mobile
Fail 36% 31%
Accessibility test (2 or 3 is a pass, 0 or 1 is a fail)
Accessibility
0 46% 43%

 

Better Connected 2014 results

Council result Councils of same type
(avg score or % pass)
All councils
(avg score or % pass)
Better Connected overall (stars 1-4)
Libraries
Renew library book
Fail 40% 48%
Highways
Find roadworks in my area
Fail 42% 41%
Rubbish and recycling
Report missed bins
Fail 64% 57%
Schools / youth
Apply for primary school place
Pass 76% 77%
Planning and Building Control
Find out planning decision
Fail 62% 51%
Social care
Find out about care homes for elderly relatives
Fail 35% 34%
Registration services
Register food business
Pass 76% 64%
Council business
Find my councillor
Fail 65% 62%
Navigation
Navigation for top tasks
Fail 36% 33%
Search
Use of search
Pass 74% 72%
A-Z
Use of A to Z list
Pass 61% 60%
Mobile test
Mobile assessment
Fail 23% 31%
Accessibility stage two test N/A

 

 

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