| Country or English region | North East |
| Type of council | English Unitary |
| Population | 513,242 |
| Households | 223,803 |
| Deprivation (England) | 70 |
| Likelihood of overall digital exclusion indicator* | 9 |
|
*(scale of 1 - 9 where higher figure indicates greater liklihood of exclusion) Source: The Tech Partnership from data provided by the LGA LG Inform Team ** data compiled by Likeaword *** data compiled by Jumoo |
|
| Website visits (Year to 31 July 2015**) | 3,639,449 |
| Web visits per household (Year to July 2015) | 16.26 |
| Responsive website | YES |
| Good practice cited in BC 2015-16 | YES |
| Schools applications % online (England) | 70 |
| @durhamcouncil | |
| Twitter followers (May 2016) | 17K |
| Website last redesigned*** | Nov 2014 |
| Council result |
Councils of same type
(avg score or % pass) |
All councils
(avg score or % pass) |
|
|---|---|---|---|
| Better Connected overall (stars 1-4) | |||
|
Social care Find services to help elderly relative stay in their own home |
2 star | 2.5 | 2.4 |
|
Rubbish and recycling Find out how to put out rubbish for collection |
4 star | 2.6 | 2.8 |
| Stage two testing is only carried out for Better Connected subscribers that have passed stage one | |||
| Council result |
Councils of same type
(avg score or % pass) |
All councils
(avg score or % pass) |
|
|---|---|---|---|
| Better Connected overall (stars 1-4) | |||
|
Planning and Building Control Apply for building control (England, Wales and Northern Ireland) - Completed 15/11/2016 |
3 star | 2.3 | 2.5 |
|
Social care Request social care assessment for older person - Completed 13/02/2017 |
3 star | 2.6 | 2.4 |
|
Social care Find local care support for an older person - Completed 23/02/2017 |
3 star | 2.8 | 2.7 |
|
Rubbish and recycling Order bulky waste collection - Completed 05/01/2017 |
2 star | 2.6 | 2.3 |
|
Tools for accessing content Navigation, Search, A-Z - Completed 21/04/2017 |
3 star | 3.2 | 2.9 |
|
Mobile test Assess website on a mobile - Completed 07/05/2017 |
3 star | 2.1 | 2.4 |
| Accessibility stage one test Access for people with disabilities - completed December 2016 |
Passed | N/A | N/A |
| Accessibility stage two test | N/A |
| Council result |
Councils of same type
(avg score or % pass) |
All councils
(avg score or % pass) |
|
|---|---|---|---|
| Better Connected overall (stars 1-4) | |||
|
Rubbish and recycling Report missed bin |
2 star | 2.3 | 2.2 |
|
Council tax Pay Council Tax |
4 star | 2.6 | 2.5 |
|
Planning and Building Control Object to a planning application |
2 star | 2.1 | 1.9 |
|
Libraries Renew library book |
3 star | 2.0 | 2.1 |
|
Tools for accessing content Navigation, Search, A-Z |
2 star | 3.2 | 2.9 |
|
Mobile test Usability from mobile device |
4 star | 2.4 | 2.6 |
|
Accessibility test (2 or 3 is a pass, 0 or 1 is a fail) Access for people with disabilities |
2 | 1.7 | 1.6 |
| Council result |
Councils of same type
(avg score or % pass) |
All councils
(avg score or % pass) |
|
|---|---|---|---|
| Better Connected overall (stars 1-4) | |||
|
Highways Report street lighting failure |
Pass | 30% | 44% |
|
Libraries Find out how to borrow e-books |
Fail | 29% | 35% |
|
Planning and Building Control Find out about permitted development |
Fail | 43% | 47% |
|
Schools / youth Apply for free school meals |
Fail | 43% | 44% |
|
Council business Find out about my councillor |
Fail | 45% | 46% |
|
Social care Apply for a blue badge |
Pass | 61% | 61% |
|
Social care Find out about breaks for carers of adults |
Pass | 41% | 35% |
|
Council business Find out how to vote |
Pass | 55% | 50% |
|
Navigation Navigation |
Fail | 34% | 37% |
|
Search Search |
Pass | 73% | 72% |
|
A-Z A-Z |
Fail | 70% | 64% |
|
Tools for accessing content Overall |
Pass | 75% | 71% |
|
Mobile test Mobile |
Pass | 36% | 31% |
|
Accessibility test (2 or 3 is a pass, 0 or 1 is a fail) Accessibility |
1 | 46% | 43% |
| Council result |
Councils of same type
(avg score or % pass) |
All councils
(avg score or % pass) |
|
|---|---|---|---|
| Better Connected overall (stars 1-4) | |||
|
Libraries Renew library book |
Fail | 40% | 48% |
|
Highways Find roadworks in my area |
Fail | 42% | 41% |
|
Rubbish and recycling Report missed bins |
Fail | 64% | 57% |
|
Schools / youth Apply for primary school place |
Pass | 76% | 77% |
|
Planning and Building Control Find out planning decision |
Pass | 62% | 51% |
|
Social care Find out about care homes for elderly relatives |
Fail | 35% | 34% |
|
Registration services Register food business |
Pass | 76% | 64% |
|
Council business Find my councillor |
Fail | 65% | 62% |
|
Navigation Navigation for top tasks |
Fail | 36% | 33% |
|
Search Use of search |
Pass | 74% | 72% |
|
A-Z Use of A to Z list |
Pass | 61% | 60% |
|
Mobile test Mobile assessment |
Fail | 23% | 31% |
| Accessibility stage two test | N/A |
