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Better connected 2016-17:

Mobile standard:

PASS

Accessibility:

FAIL

About

Country or English region South West
Type of council County Council
Population 746,399
Households 322,644
Deprivation (England) N/A
Likelihood of overall digital exclusion indicator* N/A

*(scale of 1 - 9 where higher figure indicates greater liklihood of exclusion) Source: The Tech Partnership from data provided by the LGA LG Inform Team

** data compiled by Likeaword

*** data compiled by Jumoo

Web/Digital

Website visits (Year to 31 July 2015**) 2,577,561
Web visits per household (Year to July 2015) 7.99
Responsive website YES
Good practice cited in BC 2015-16 N/A
Schools applications % online (England) 0
Twitter @DevonCC
Twitter followers (May 2016) 29K
Website last redesigned*** July 2015

Better connected recent performance

2013

2014

2015

2015-16

Better Connected 2016-17 results

Council result Councils of same type
(avg score or % pass)
All councils
(avg score or % pass)
Better Connected overall (stars 1-4)
Transport and buses
Find out about roadworks - Completed 28/03/2017
4 star 3.4 3.4
Libraries
Sign up for e-resources - Completed 13/12/2016
2 star 2.6 2.6
Social care
Request social care assessment for older person - Completed 15/02/2017
2 star 2.5 2.4
Social care
Find local care support for an older person - Completed 13/03/2017
2 star 2.3 2.7
Tools for accessing content
Navigation, Search, A-Z - Completed 09/05/2017
3 star 2.7 2.9
Mobile test
Assess website on a mobile - Completed 27/04/2017
2 star 2.8 2.3
Accessibility stage one test re-test
Access for people with disabilities - completed February 2017
Passed N/A N/A
Accessibility stage two test (2 or 3 is a pass, 0 or 1 is a fail)
Access for people with disabilities
1 1.8 1.7
Stage two testing is only carried out for Better Connected subscribers that have passed stage one

 

Better Connected 2015-16 results

Council result Councils of same type
(avg score or % pass)
All councils
(avg score or % pass)
Better Connected overall (stars 1-4)
Transport and buses
Apply for older person's bus pass
2 star 2.7 2.7
Schools / youth
Apply for secondary school place
3 star 3.1 3.1
Libraries
Renew library book
3 star 2.9 2.1
Rubbish and recycling
Find opening times for council tip
2 star 3.1 3.1
Tools for accessing content
Navigation, Search, A-Z
3 star 3.3 2.9
Mobile test
Usability from mobile device
3 star 3.1 2.6
Accessibility test (2 or 3 is a pass, 0 or 1 is a fail)
Access for people with disabilities
1 1.5 1.6

 

Better Connected 2015 results

Council result Councils of same type
(avg score or % pass)
All councils
(avg score or % pass)
Better Connected overall (stars 1-4)
Highways
Report street lighting failure
Pass 48% 44%
Libraries
Find out how to borrow e-books
Pass 52% 35%
Schools / youth
Apply for free school meals
Fail 70% 44%
Family history
Find out about local archives
Pass 78% 78%
Council business
Find out about my councillor
Fail 74% 46%
Social care
Apply for a blue badge
Fail 74% 61%
Social care
Find out about breaks for carers of adults
Fail 56% 35%
Registration services
Find out how to register a death
Fail 70% 68%
Navigation
Navigation
Fail 59% 37%
Search
Search
Pass 78% 72%
A-Z
A-Z
Pass 70% 64%
Tools for accessing content
Overall
Pass 96% 71%
Mobile test
Mobile
Fail 44% 31%
Accessibility test (2 or 3 is a pass, 0 or 1 is a fail)
Accessibility
0 52% 43%

 

Better Connected 2014 results

Council result Councils of same type
(avg score or % pass)
All councils
(avg score or % pass)
Better Connected overall (stars 1-4)
Libraries
Renew library book
Pass 74% 48%
Highways
Find roadworks in my area
Fail 48% 41%
Schools / youth
Apply for primary school place
Pass 93% 77%
Registration services
Apply for copy of birth certificate
Pass 89% 89%
Libraries
Find out whats on for 'Under 5s' at libraries
Pass 67% 67%
Social care
Find out about care homes for elderly relatives
Pass 56% 34%
Leisure facilities
Book evening class
Pass 70% 70%
Council business
Find my councillor
Pass 78% 62%
Navigation
Navigation for top tasks
Fail 44% 33%
Search
Use of search
Pass 89% 72%
A-Z
Use of A to Z list
Pass 63% 60%
Mobile test
Mobile assessment
Pass 52% 31%
Accessibility test (2 or 3 is a pass, 0 or 1 is a fail)
Accessibility
0 48% 48%

 

 

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