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City of York
www.york.gov.uk

Better connected 2016-17:

Mobile standard:

PASS

Accessibility:

FAIL

About

Country or English region Yorkshire & Humber
Type of council English Unitary
Population 198,051
Households 83,552
Deprivation (England) 244
Likelihood of overall digital exclusion indicator* N/A

*(scale of 1 - 9 where higher figure indicates greater liklihood of exclusion) Source: The Tech Partnership from data provided by the LGA LG Inform Team

** data compiled by Likeaword

*** data compiled by Jumoo

Web/Digital

Website visits (Year to 31 July 2015**) 2,682,312
Web visits per household (Year to July 2015) 32.10
Responsive website YES
Good practice cited in BC 2015-16 N/A
Schools applications % online (England) 244
Twitter @CityofYork
Twitter followers (May 2016) 25K
Website last redesigned*** June 2015

Better connected recent performance

2013

2014

2015

2015-16

Better Connected 2016-17 results

Council result Councils of same type
(avg score or % pass)
All councils
(avg score or % pass)
Better Connected overall (stars 1-4)
Planning and Building Control
Apply for building control (England, Wales and Northern Ireland) - Completed 22/11/2016
3 star 2.3 2.5
Rubbish and recycling
Order bulky waste collection - Completed 13/01/2017
4 star 2.6 2.3
Social care
Request social care assessment for older person - Completed 13/02/2017
3 star 2.6 2.4
Social care
Find local care support for an older person - Completed 02/03/2017
2 star 2.8 2.7
Tools for accessing content
Navigation, Search, A-Z - Completed 28/04/2017
4 star 3.2 2.9
Mobile test
Assess website on a mobile - Completed 12/05/2017
2 star 2.1 2.3
Accessibility stage one test
Access for people with disabilities - completed December 2016
Passed N/A N/A
Accessibility stage two test N/A
Stage two testing is only carried out for Better Connected subscribers that have passed stage one

 

Better Connected 2015-16 results

Council result Councils of same type
(avg score or % pass)
All councils
(avg score or % pass)
Better Connected overall (stars 1-4)
Planning and Building Control
Object to a planning application
1 star 2.1 1.9
Libraries
Renew library book
3 star 2.0 2.1
Rubbish and recycling
Report missed bin
2 star 2.3 2.2
Council tax
Pay Council Tax
3 star 2.6 2.5
Tools for accessing content
Navigation, Search, A-Z
4 star 3.2 2.9
Mobile test
Usability from mobile device
3 star 2.4 2.6
Accessibility test (2 or 3 is a pass, 0 or 1 is a fail)
Access for people with disabilities
1 1.7 1.6

 

Better Connected 2015 results

Council result Councils of same type
(avg score or % pass)
All councils
(avg score or % pass)
Better Connected overall (stars 1-4)
Highways
Report street lighting failure
Fail 30% 44%
Libraries
Find out how to borrow e-books
Pass 29% 35%
Planning and Building Control
Find out about permitted development
Pass 43% 47%
Schools / youth
Apply for free school meals
Pass 43% 44%
Council business
Find out about my councillor
Fail 45% 46%
Social care
Apply for a blue badge
Pass 61% 61%
Social care
Find out about breaks for carers of adults
Fail 41% 35%
Council business
Find out how to vote
Fail 55% 50%
Navigation
Navigation
Fail 34% 37%
Search
Search
Pass 73% 72%
A-Z
A-Z
Pass 70% 64%
Tools for accessing content
Overall
Pass 75% 71%
Mobile test
Mobile
Fail 36% 31%
Accessibility test (2 or 3 is a pass, 0 or 1 is a fail)
Accessibility
0 46% 43%

 

Better Connected 2014 results

Council result Councils of same type
(avg score or % pass)
All councils
(avg score or % pass)
Better Connected overall (stars 1-4)
Libraries
Renew library book
Fail 40% 48%
Highways
Find roadworks in my area
Fail 42% 41%
Rubbish and recycling
Report missed bins
Fail 64% 57%
Schools / youth
Apply for primary school place
Fail 76% 77%
Planning and Building Control
Find out planning decision
Pass 62% 51%
Social care
Find out about care homes for elderly relatives
Fail 35% 34%
Registration services
Register food business
Fail 76% 64%
Council business
Find my councillor
Pass 65% 62%
Navigation
Navigation for top tasks
Fail 36% 33%
Search
Use of search
Fail 74% 72%
A-Z
Use of A to Z list
Fail 61% 60%
Mobile test
Mobile assessment
Fail 23% 31%
Accessibility test (2 or 3 is a pass, 0 or 1 is a fail)
Accessibility
0 50% 48%

 

 

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