Skip to main content
Socitm better connected logo


Better Connected Live: Birmingham May 24/25

Vicky Sargent
Sun 20 Mar 2016

Better Connected Live is bringing together top level management in local public services with customer and service delivery management, web, digital and communications specialists, and those supporting widening digital participation. The two day event is being supported by a wide range of public sector partners including the Tinder Foundation; GO ON UK; Local CIO Council; Chartered Institution of Wastes Management; Planning Portal; ADASS Informatics Network; and the Society of Chief Librarians. Commercial sponsors and exhibitors will be announced soon.

When will Better Connected results be released?

Vicky Sargent
Thu 10 Mar 2016

People have been asking when overall results from Better Connected will be released. Traditionally, the Better Connected report and results were released all at once at 0800 on March 1 each year (causing a huge spike in visits to the Socitm website).

Learning from (new) Better Connected

Vicky Sargent
Tue 23 Feb 2016

Now we have completed (although still in the process of publishing) the majority of the task-based surveys for Better Connected 2015-16, some key implications of the changes we have made are starting to emerge.

All councils data released !

Vicky Sargent
Thu 14 Jan 2016

Better connected has just released 2015 results data for non-subscribing councils. This means all UK councils can use this site to see the overall star ranking for their website, as well as whether they passed or failed on individual tasks like ‘Apply for council tax reduction’, as well as how their sites performed on access from mobiles, usability and accessibility.

Responding to your feedback

Vicky Sargent
Tue 05 Jan 2016

We published the first ‘new Better connected’ survey – pay parking fine – at the end of November. The survey covers London boroughs and metropolitan districts, a total of 89 councils representing around a fifth of all those we survey through the Better connected programme.

Here at last – those parking results

Vicky Sargent
Wed 25 Nov 2015

Generally, council websites handle the task ‘pay parking fine’ well, with nearly 70% of councils tested – London boroughs and metropolitan districts - achieving 3 or 4 stars. This is similar to the 72% that achieved the Better connected ‘standard’ (equivalent to 3 or 4 stars), when the task was last tested in 2013.

First Better connected report 2015/16 about to be published

Vicky Sargent
Tue 10 Nov 2015

We’re getting a bit excited (and nervous) about publishing the first ‘new Better connected’ report, which will also be the first ever to be launched on this online platform. ‘New’ Better connected - as those who have been following the story will know – is bringing some pretty significant changes to the way we present the findings of our research into the quality of council websites and related digital activity.

Dan Jellinek – A Tribute

Martin Greenwood
Mon 19 Oct 2015

The Better connected team was devastated to learn of the death of Dan Jellinek, on Sunday 18 October, after a totally unexpected stroke at the age of just 47. Dan had been a long-standing and much valued member of Socitm’s Better connected team.

Launching at Socitm2015

Vicky Sargent
Thu 15 Oct 2015

Although a lot of people have visited this site already, we will be launching formally at Socitm2015 in Leicester on 19 October. There will be a Q&A session on all matters Better connected in the close-of-play slot at 1740. Please tweet your questions to @btrconnected and include #Socitm2015 in the tweet.

Better connected changes from September 2015: star ranking for service areas online

Vicky Sargent
Fri 31 Jul 2015

Better connected’s methodology for assessing council websites is based on a structured questionnaire that tests ‘top tasks’ (eg ‘report a faulty street light’,‘object to a planning application’ or ‘find out how to vote’) as well as the performance of usability factors like navigation, search engine and accessibility.

Blog Archive