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Better Connected 2016-17: how we approach and score some key aspects of surveys

Vicky Sargent
Thu 06 Oct 2016

In an earlier post I mentioned that we would be publishing some guidance on how Better Connected reviewers approach and score aspects of our surveys. Here we cover 'findability from Google'; specification of site search and A-Z terms and phrases; navigating to tasks and the requirement to log in to complete tasks.

Better Connected changes for 2016-17: paid for reviews

Vicky Sargent
Mon 03 Oct 2016

In my last post I mentioned that Better Connected would be introducing paid for reviews. These will enable councils that have made improvements to their website since Better Connected overall results were published, to get this recognised in the scores published on this site.

Better Connected changes for 2016-17: overview and scoring details

Vicky Sargent
Sun 02 Oct 2016

Better Connected reviewers met on 20 September to review last year's survey round and plan for 2016-17. In 2015-16 we introduced many changes. Most important was that we moved to publishing results and reports online. We also made much more information about the BC results public for all councils and started running and reporting surveys over a period of months, rather than just having the one big reveal on 1 March.

Better Connected survey programme 2016-17

Vicky Sargent
Mon 05 Sep 2016

A number of people have been enquiring about the subjects and timing of Better Connected surveys for 2016-17. No details will be published until after the Better Connected reviewers’ meeting on 20th September, so look out for announcements from the end of September/early October.

Navigation, layout, ‘top tasks’ and related topics

Vicky Sargent with BC review team members
Tue 19 Jul 2016

Back in 2012, Better Connected adopted an approach based on ‘top tasks’ for its surveys, explaining that ‘it is important to assess the ability of visitors to get quickly to their chosen task’ – noting that the (newly launched) Government Digital Service supported the same concept. We went as far as to say, in that year’s report, that we wanted to encourage all councils to design their website around the concept of top tasks.

Congratulations to our Better Connected Awards winners

Vicky Sargent
Wed 25 May 2016

The first ever Better Connected Awards were presented yesterday afternoon following day one of Better Connected Live 2016. We will be reporting on this in more detail very soon in Pubic Service Digital but for now we are publishing a list of winners. Awards were based on the Better Connected Assessments.

Better connected live: a personal view

Martin Greenwood
Wed 25 May 2016

As I walked down from the station on Tuesday morning through the rather desolate streets of Digbeth in Birmingham, it felt a curious experience to be attending a Better connected event for the first time as a delegate and not the organiser. The Better connected operation had been contracted last year to Vicky Sargent and Boilerhouse colleagues (with my total support, by the way) to become a fully-digital operation; it has been a seismic but necessary change in the life of the Better connected service.

We've implemented a scoring rule change that affects some councils with lower scoring tasks (in a good way!)

Vicky Sargent
Sun 22 May 2016

We have modified one of the rules for awarding two stars for tasks. For all results published before 20 May, two stars were awarded when: a specified number of questions were answered correctly (number varies task to task); promotion of task rated 2 or 3 on 0-3 scale; customer journey rated 2 or 3 on 0-3 scale. This rule in effect meant that a score of one on either task promotion or customer journey/task completion led to a site getting a one star rating for that task whatever other scores they had achieved.

Top scoring councils announced ahead of Better Connected Awards 2015-16

Vicky Sargent
Mon 02 May 2016

Seventy eight councils have scored maximum possible marks in one or more of the Better Connected surveys. This is not just a case of getting 4* in a survey - these councils have got the correct answer to every single scored question and have also been recommended by reviewers.

The Better Connected Awards and party

Vicky Sargent
Tue 29 Mar 2016

Like other aspects of Better Connected Live, we’re adopting a fresh approach with the first event Better Connected Awards, which will be presented on the evening of 24 May as part of the Better Connected Live programme. There will be no penguin suits and no ‘rubber chicken’ dinner. Instead we're organising an early evening canal-side party with entertainment and Birmingham’s finest street food.

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