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Better Connected programme update - 30 October 2017

Vicky Sargent
Tue 31 Oct 2017

We have published the timetable for surveys in 2017-18 and will be starting in November. Please note that the timetable is for guidance only and may change according to reviewer availability and other factors.

Better Connected programme update - 22 September 2017

Vicky Sargent
Fri 22 Sep 2017

We recently emailed the following update to our main recorded contact for the Better Connected programme. Please teli us via if you would like to receive updates by email. We will also publish updates across Better Connected and Socitm platforms. Some of the items below are explored in more detail in the blog and in Socitm Insight's September briefing.

Making Better Connected accessibility testing more…….accessible

Vicky Sargent
Tue 19 Sep 2017

Better Connected accessibility testing is resource intensive, but extremely important to the programme for two reasons. Firstly, we need to support the fact that the law requires websites to be accessible to all users. Secondly, we need ensure that the sites we identify as providing a ‘very good’ user experience are inclusive and accessible to people with disabilities. So, we need to know that all our four-star sites have cleared this hurdle.

Should Better Connected continue to test councils’ A-Z function

Vicky Sargent
Fri 04 Aug 2017

This year’s survey found that 107 of the UK’s 416 council websites – just over a quarter - have dropped the A-Z feature on their websites. It is slowly but steadily growing trend. Last year we found 80 sites (19%) without one, 12% in 2015 and 7% in 2014.

Congratulations to 46 councils performing consistently well on Better Connected service tasks in 2016-17 tests

Vicky Sargent
Tue 01 Aug 2017

At the end of each year’s survey cycle, Better Connected focuses applause on those councils that achieve four stars. This year there were 36 of them, 9% of all UK councils. In this post by contrast, we applaud councils that passed (ie achieved 3 or 4 stars) on all their four service task tests. These councils are achieving a good or very good customer experience online across services as diverse as social care, licensing, building control, libraries and highways.

Presentations from Connected Local Government Live 2017 available

Vicky Sargent
Tue 11 Jul 2017

Presentations from Connected Local Government Live, held in Birmingham 28 & 29 June are now available.

Among them are a series of presentations giving feedback on aspects of Better Connected testing, including the mobile, search, navigation and A-Z testing, and our accesibility testing.

In addition, there were presentations focused on learning from some of the service task testing, including planning, libraries, waste management and social care.


Fewer than half of revamped council websites pass Socitm Better Connected user tests

Vicky Sargent
Mon 10 Jul 2017

Fewer than half of the 91 council websites re-designed between April 2016 and March 2017 have achieved the pass mark in Better Connected's search/navigation/A-Z test and its access from mobiles test.

The analysis uses information about council websites that have undergone re-design from Jumoo's Localgov Pagespeedy service, which, as part of its monthly analysis of local authority sites, takes monthly screenshots and makes a manual comparison to detect new sites launched.

Better Connected: applications open for 2016-17 re-reviews

Vicky Sargent
Tue 04 Jul 2017

Did any of this year’s Better Connected surveys identify issues with aspects of your website that you have subsequently fixed or which you intend to fix?

Would you like the opportunity for a re-review which could raise your published score for individual tasks or your overall star rating in Better Connected?

If the answer to both questions is ‘yes’, then please contact us as soon as you are ready as we are now taking bookings for paid for re-reviews. These are different from BC challenges, where you think we got something wrong. These we look into as part of the BC process, free of any charge.

Better Connected Awards 2016-17 full results

Vicky Sargent
Fri 30 Jun 2017

We presented the Better Connected Awards on Wednesday evening as part of the Connected Local Government Live event in Birmingham.

Results are based on aggregation of published scores from the surveys.

Congratulations to all our winners, but especially to Chelmsford City, nominated in four categories and winner in three, and on this performance taking the Overall Winner Award for Better Connected in 2016-17.

Many congratulations to all our winners and nominated councils.

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