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August - 2017

Should Better Connected continue to test councils’ A-Z function

Vicky Sargent
Fri 04 Aug 2017

This year’s survey found that 107 of the UK’s 416 council websites – just over a quarter - have dropped the A-Z feature on their websites.

It is slowly but steadily growing trend. Last year we found 80 sites (19%) without one, 12% in 2015 and 7% in 2014.

But a quick check of council websites that have recently been re-designed shows that around two thirds of those relaunched* between January and June this year continue to provide an A-Z.

 

Congratulations to 46 councils performing consistently well on Better Connected service tasks in 2016-17 tests

Vicky Sargent
Tue 01 Aug 2017

At the end of each year’s survey cycle, Better Connected focuses applause on those councils that achieve four stars. This year there were 36 of them, 9% of all UK councils.

In this post by contrast, we applaud councils that passed (ie achieved 3 or 4 stars) on all their four service task tests. These councils are achieving a good or very good customer experience online across services as diverse as social care, licensing, building control, libraries and highways.