From the blog
Case study: how Swindon redesigned and automated their garden waste service
Our Better Connected survey shows that three quarters of councils tested have introduced charges for garden waste services. Given that these services involve high volumes, payments, bin deliveries, frequent collections, service signups, cancellations AND annual renewals, getting the right customer enquiry/management arrangements in place, integrated with waste management systems, is key. This case study describes how Swindon redesigned their existing garden waste subscription service and implemented Jadu’s Continuum CXM, a customer portal that enables people to be kept up to date in real-time with requests and enquiries. It automates enquiry management and is able to integrate with existing back office systems using Jadu’s Integration Hub.