Skip to main content
Socitm better connected logo

Sign up for our news alerts

Latest survey results


of county councils provide a good or very good service for finding out about roadworks, with 55% achieving the top mark of 4 stars. This a dramatic improvement since the last time we conducted this test, in 2014, when only 48% were designated the equivalent of good or very good. A key difference is that now, most sites embed the map and facilities into their websites to provide the information covered by the Better Connected question set. Individual and overall results are much influenced by how well this service has been integrated into the website.


View more results

Upcoming surveys

We have now completed the service based surveys for the 2016-17 cycle of Better Connected. We have recently published results of surveys on council tax, roadworks and parking, and are preparing to publish the rest (two social care surveys and licensing) for publication over the next two to three weeks. We are currently conducting the access from mobile tests, and have just commissioned the search/navigation/A-Z tests. We are aiming to publish all results and final star rankings by the week beginning 22 May.

See our blog for information on task sets for different council types and watch out for announcements in Socitm broadcasts (you can sign up for these at, you do not need to be a member of Socitm).

View more results
advertisement image

Socitm President Nadira Hussain and others place Better connected in the context of digital transformation and report users explain its value.