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Latest survey results


of all 416 council websites provide a good or very good service.

This is the final result from Better Connected 2016-17, which has carried out more than 3000 separate surveys on performance in four service based tasks (eg order a bulky waste collection), how usable sites are when accessed from mobile devices, the quality of search, navigation and A-Z functions, and how accessible sites are to people with disabilities.

Headline results for all 416 UK councils are free-to-view on this site, with further pages carrying detailed results available for councils that subscribe to Better Connected. Commentary on councils' overall performance will be published shortly.

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Upcoming surveys

Full results for individual councils including overall star rankings are now available on this site.

Go to individual council pages that can be accessed from the council index page.

Commentary on the performance of councils generally in the 2016-17 survey will be published here from 5 June. Comprehensive feedback will be presented as part of the Connected Local Government Live event in Birmingham on 28/29 June 2017.

This will be an opportunity to talk with members of the review team and representatives of the Digital Accessibility Centre who carry out accessibility testing for Better Connected. We will also present the Better Connected Awards for high performing councils in a range of categories.

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