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Latest survey results

35%

of the 69 metropolitan districts and London boroughs tested on Apply for landlord licence provide a good or very good service for this task. Registration with their local authority is already mandatory for landlords who rent out large houses in multiple occupation (HMOs). It is anticipated that such licensing will soon be extended to all HMOs and some local authorities already require other rental properties to be licensed under ‘selective licensing’ schemes that they operate locally.

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Upcoming surveys

On May 25 we publish our reports on the final two service based surveys, Report streetlight failure and Apply for landlord licence.

These follow our Find childcare survey published on 18 May for all UK councils that provide children’s services, and results of Find out about local plan for English and Northern Ireland district councils published on 11 May.

Accessibility testing has been completed and is in QA, ready for publication to finish the BC cycle for this year, along with the results of our new combined Search/navigation/A-Z/mobile test. We expect all results to be out and overall star rankings to be published by 8 June latest, and if possible before then.

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From the blog

Better Connected programme update – 11 May 2018

25 September in Birmingham: Council websites and the digital citizen This event is particularly for people who use the Better Connected programme to support and drive improvement in the customer experience of their websites. The programme will include feedback from the 2017/18 surveys as well as presentations and discussions on cross cutting themes such as usability, accessibility, customer engagement, and website usage. The day will also include content to help councils prepare for Better Connected 2018/19. Join us if you work in web and digital management, customer services, IT/digital management, and digital transformation. Web professionals attached to key service areas like social care may also find the day useful. We will publish the programme and booking arrangements soon, but email info@boilerhouse.co.uk if you would like to register interest now.
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