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of English and Northern Ireland district councils are providing a good or very good service for people seeking information about garden waste services and looking to subscribe to them where this is a paid for option. (Where it is not, we looked at the process for ordering an additional bin). The survey report points out that nearly 75% of councils are now charging for garden waste collections, and there is a need to be really clear about the service, how it works and what it costs. A number of councils are recommended for this task in the survey report.

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Upcoming surveys

We are publishing our third waste & recycling survey, Order garden waste collection OR extra bin, on March 15 covering English and Northern Ireland district councils. This follows Find out how to put out rubbish for collection (single tier councils in England, Scotland and Wales) and Take rubbish to the tip (English county councils).

Already completed are surveys on libraries: e-resources, social care: find services to help my elderly relative stay in their own home surveys, parking: find out about parking) and accessibility stage one.

We will shortly commission stage two accessibility testing for Better Connected subscribing councils that passed stage one and a number who failed, but have fixed issues identified.

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From the blog

Better Connected programme update – 15 March 2018

Case study: how Swindon redesigned and automated their garden waste service Our Better Connected survey shows that three quarters of councils tested have introduced charges for garden waste services. Given that these services involve high volumes, payments, bin deliveries, frequent collections, service signups, cancellations AND annual renewals, getting the right customer enquiry/management arrangements in place, integrated with waste management systems, is key. This case study describes how Swindon redesigned their existing garden waste subscription service and implemented Jadu’s Continuum CXM, a customer portal that enables people to be kept up to date in real-time with requests and enquiries. It automates enquiry management and is able to integrate with existing back office systems using Jadu’s Integration Hub.
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